LAPLIT JOSHUA DATNA'AN
Results-Driven Personal Assistant & Administrative Professional
Aguda, Surulere, NG.About
Highly adaptable and service-driven professional with a Higher National Diploma in Leisure & Tourism Management, seeking a Personal Assistant role. Leverages extensive experience in administrative support, calendar management, and stakeholder communication to provide high-quality, discreet executive assistance. Proven ability to manage complex logistics, handle confidential information, and coordinate multiple activities efficiently, ensuring seamless operations and effective support for senior leadership.
Work
Kingsman Christian Assembly
|PA to the Reverend
Aguda, Surulere, Lagos, Nigeria
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Summary
Provided comprehensive administrative and executive support to the Reverend, managing all aspects of scheduling, communication, and logistical coordination to ensure efficient operations.
Highlights
Managed dynamic calendars, schedules, and appointments, coordinating over 15 weekly meetings and preparing detailed agendas for strategic discussions.
Served as primary liaison, screening and responding to all calls and messages, drafting 20+ emails and reports weekly on behalf of the employer, enhancing communication efficiency.
Prioritized daily tasks and reminders, ensuring 100% adherence to critical deadlines and efficiently coordinating multiple activities to maintain operational flow.
Orchestrated seamless travel logistics, including booking flights, hotels, and ground transportation, and preparing detailed itineraries for domestic and international engagements.
Maintained meticulous records and documents, implementing an organized filing system that improved information retrieval and confidentiality.
De Sherry Hotel
|Operation Assistant and Chief Security Officer
Amuwo Odofin, Lagos, Nigeria
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Summary
Coordinated daily hotel operations and managed comprehensive security protocols, ensuring guest safety and compliance with hotel standards.
Highlights
Assisted the Operations Manager in coordinating daily hotel operations across front office, housekeeping, food & beverage, and maintenance departments, enhancing service delivery.
Ensured 100% compliance with hotel policies, procedures, and service standards, leading to improved operational efficiency and guest satisfaction.
Responded effectively to over 10 emergency incidents, including fire, medical, and security threats, ensuring the safety of guests and staff.
Investigated all security incidents and prepared detailed reports, contributing to enhanced security measures and risk mitigation strategies.
Coordinated seamlessly with local law enforcement and emergency agencies, ensuring prompt and effective external support during critical situations.
Gloworld (Glo Telecommunications)
|Customer Service Agent / Converser
Plateau State, Plateau, Nigeria
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Summary
Delivered exceptional customer support and managed sensitive account information while resolving complaints and processing payments for telecommunications clients.
Highlights
Provided comprehensive customer support, handling sensitive account information for an average of 50+ clients daily with strict adherence to data privacy.
Resolved 95% of customer complaints efficiently, processed payments accurately, and maintained detailed feedback records to enhance service quality.
Supported various administrative tasks and supervised marketing teams, contributing to streamlined operational workflows and campaign execution.
Astra Foam Company
|Production & Marketing Personnel
Jos, Plateau State, Nigeria
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Summary
Coordinated production and marketing efforts, ensuring timely delivery and effective customer relationship management to support business objectives.
Highlights
Coordinated effectively with sales and distribution teams, consistently meeting production deadlines for over 10 product lines.
Managed key customer relationships and facilitated seamless liaison between internal departments to optimize workflow and communication.
Education
National Youth Service Corps
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Program Completion
National Service
Federal Polytechnic Bauchi
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Higher National Diploma (HND)
Leisure & Tourism Management
GSS Goepa'al, Shendam
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NECO (Senior School Certificate)
General Studies
Army Children School, Shendam
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First School Leaving Certificate
Primary Education